Scanty Baggage Guest
A guest with less baggage(a brief case, a tiny shoulder bag or a lady with a hand bag only) is termed as Scanty baggage guest. A guest with the above description is always taken under doubt. Why? Because such suspicious guests can, not always though, prove a threat to the hotel. Such guests can skip without settling the tariff and other utility bills.
Since hotels can't directly approach to such guests claiming him/her a matter of suspicion and can't accuse the person on the basis of doubt. What actually hotel does then?
Do hotels have certain policies for such suspected people? Let's find out.
Handling procedure:
As obvious, dealing to this subject is entirely related with Front office department.
• A bell boy plays the prime and key role in identifying a guest with a scanty baggage, and also he needs to make sure that the suspected person has come for check-in. If a guest has come to use other services like of restaurant, spa, zym etc, he most not be taken under doubt.
•As the guest moves ahead to the arrival area, the bell caption sticks a scanty baggage card to his luggage, which is done after receiving information from the bell boy.
•The front office executive needs to be vigilant while handling check-in procedure and needs to be observant towards the luggage to ensure a scanty baggage sticker.
If found, the FO executive asks him for the tariff in advance or at least some amount of the tariff in advance to safeguard the hotel from any financial loss. Policies for such guests may vary from hotel to hotel.
Other departments are also alerted for the person and HK dept in particular is asked to keep a tight surveillance for the concerned room no.
A guest with less baggage(a brief case, a tiny shoulder bag or a lady with a hand bag only) is termed as Scanty baggage guest. A guest with the above description is always taken under doubt. Why? Because such suspicious guests can, not always though, prove a threat to the hotel. Such guests can skip without settling the tariff and other utility bills.
Since hotels can't directly approach to such guests claiming him/her a matter of suspicion and can't accuse the person on the basis of doubt. What actually hotel does then?
Do hotels have certain policies for such suspected people? Let's find out.
Handling procedure:
As obvious, dealing to this subject is entirely related with Front office department.
• A bell boy plays the prime and key role in identifying a guest with a scanty baggage, and also he needs to make sure that the suspected person has come for check-in. If a guest has come to use other services like of restaurant, spa, zym etc, he most not be taken under doubt.
•As the guest moves ahead to the arrival area, the bell caption sticks a scanty baggage card to his luggage, which is done after receiving information from the bell boy.
•The front office executive needs to be vigilant while handling check-in procedure and needs to be observant towards the luggage to ensure a scanty baggage sticker.
If found, the FO executive asks him for the tariff in advance or at least some amount of the tariff in advance to safeguard the hotel from any financial loss. Policies for such guests may vary from hotel to hotel.
Other departments are also alerted for the person and HK dept in particular is asked to keep a tight surveillance for the concerned room no.
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